Last updated: May 23, 2026
1. Scope of this policy
This Refunds Policy applies to payments made to Resilient Roots LLC in connection with Land With Roots inquiries, land reservations, purchases, owner-financed transactions, document preparation, and related land transaction activity. It does not replace the written agreement for any specific property transaction.
2. Transaction documents control
Every land transaction is controlled by the written documents signed or accepted for that specific transaction. These may include a purchase agreement, sale agreement, assignment agreement, deed, promissory note, land contract, disclosure, invoice, receipt, or other written terms.
If this website policy conflicts with signed or accepted transaction documents, the transaction documents control.
3. Reservation deposits
A reservation deposit or earnest money payment may be required to remove a property from active marketing, begin transaction processing, or hold a parcel for a buyer. Unless the applicable written transaction terms state otherwise, reservation deposits and earnest money payments are generally non-refundable once the property has been held, removed from active marketing, or transaction work has begun.
Reservation deposits do not guarantee closing unless all required transaction documents are completed, all required payments are made, and all applicable conditions are satisfied.
4. Down payments and purchase payments
Down payments, cash purchase payments, installment payments, monthly payments, payoff amounts, and other land purchase payments are governed by the written documents for the specific transaction. Unless those documents state otherwise, payments made toward the purchase of land are generally not refundable after they are accepted and applied to the transaction.
5. Document fees, processing fees, and third-party costs
Document fees, processing fees, recording fees, notary fees, payment processing fees, mailing costs, county fees, title fees, escrow fees, attorney fees, and other third-party or administrative costs are generally non-refundable once incurred, paid, submitted, or work has begun.
If a third-party provider has its own refund policy, that provider’s policy controls the portion of the payment handled by that provider.
6. Owner-financed transactions
For owner-financed transactions, missed payments, late payments, default, cancellation, reinstatement, payoff, forfeiture, and refund issues are governed by the signed financing documents and applicable law. Payments made under an owner-financed agreement are generally not refundable unless the written transaction documents expressly provide otherwise.
7. Buyer cancellation
If a buyer chooses not to proceed after a property has been reserved, removed from active marketing, document preparation has begun, third-party costs have been incurred, or transaction documents have been signed, payments already made may be non-refundable unless the applicable written terms state otherwise.
Buyers should complete their due diligence before making non-refundable payments or signing binding documents.
8. Seller or company cancellation
If Resilient Roots LLC cancels a transaction before closing because the property becomes unavailable, a title or ownership issue prevents sale, an internal approval issue arises, or we determine that we cannot complete the transaction on the offered terms, we may refund amounts paid directly to us for the affected transaction, unless the written transaction documents provide a different remedy.
Refunds, when approved, are typically limited to amounts actually received by Resilient Roots LLC and do not include buyer expenses, opportunity costs, travel expenses, inspection costs, professional fees, or other consequential amounts.
9. Due diligence responsibility
Buyers are responsible for verifying that a property meets their needs before completing a purchase or making non-refundable payments. This includes verifying access, permitted uses, zoning, utilities, water, septic feasibility, taxes, restrictions, boundaries, buildability, and any other matter important to the buyer.
A refund is not guaranteed because a buyer later determines that a parcel does not fit the buyer’s plans, preferences, assumptions, budget, financing, or intended use.
10. Payment processing timing
If a refund is approved, processing time may vary depending on the original payment method, payment processor, bank, card issuer, escrow provider, or other third-party system. Processing fees charged by third parties may not be refundable.
11. Chargebacks and payment disputes
If you believe a payment issue has occurred, contact us first so we can review the transaction. Filing a chargeback or payment dispute does not change the terms of the signed transaction documents and may delay resolution. We reserve the right to provide transaction records, signed documents, communications, invoices, receipts, and other supporting information to payment processors, banks, or dispute-resolution parties.
12. No guarantee of approval
Submitting a refund request does not guarantee that a refund will be approved. Refund eligibility depends on the payment type, transaction status, work performed, third-party costs incurred, signed documents, applicable law, and the specific facts of the request.
13. How to request a refund review
To request a refund review, contact Resilient Roots LLC with your name, contact information, property reference if available, payment date, payment amount, payment method, and a brief explanation of the request. We may request additional information before making a decision.
14. Changes to this policy
We may update this Refunds Policy from time to time. The “Last updated” date above identifies the current version. Continued use of the website after an update means you accept the updated policy.
15. Contact
Questions or refund review requests may be directed to Resilient Roots LLC at 2302 Parklake Dr NE Ste 675, Atlanta, GA 30345, or by phone at (928) 285-6443.